Missie CoCo will be introducing a new booking policy effective April 1, 2019. Clients will be asked to provide credit card details to secure appointments and late changes/cancellations will incur fees.
Due to high demand for appointments we are regularly unable to accommodate many of our clients and operate an extensive waitlist. Last minute changes to appointments often mean that spots cannot be filled. By implementing our new policy, we aim to reduce rates of late cancellations and no-shows.
Changes/cancellations made less then 24hrs in advance – 50% of fee will apply
Non-attendance – 100% of fee will apply Unconfirmed appointments with non-attendance – 100% of fee will apply
Please note that amendments to Monday appointments must be finalised by 3pm the Saturday prior.
Our staff endeavour to confirm all appointments via SMS and follow up phone call if required. If you are unable to attend, please respond promptly to avoid late charges. By providing your credit card details you are agreeing to our terms and fees.
Cancellations and non-attendances have a big financial impact on our small business. Unlike other salons, Missie CoCo does not raise its fees to recoup these losses. We pride ourselves on keeping our services affordable.
Thank you for your understanding and ongoing support. We look forward to seeing you soon.