Missie CoCo will be introducing a new booking policy effective July 24, 2023. Clients will be asked to provide a non-refundable $100 deposit in order to secure appointments. This deposit will demonstrate your commitment to the appointment and will help cover any potential financial losses incurred by late cancellations or no-shows.
Due to high demand for appointments we are regularly unable to accommodate many of our clients and operate an extensive waitlist. Last minute changes to appointments often mean that spots cannot be filled. By implementing our new policy, we aim to reduce rates of late cancellations and no-shows.
Changes/cancellations made less then 48hrs in advance – Your $100 deposit will be forfeited
Non-attendance – 100% of the appointment cost will apply
Unconfirmed appointments with non-attendance – 100% of the appointment cost will apply
Please note that amendments to Monday appointments must be finalised by 3pm the Saturday prior.
Our staff endeavour to confirm all appointments via SMS and follow up phone call if required. If you are unable to attend, please respond promptly to avoid late charges.
Cancellations and non-attendances have a big financial impact on our small business. Unlike other salons, Missie CoCo does not raise its fees to recoup these losses. We pride ourselves on keeping our services affordable.
Thank you for your understanding and ongoing support. We look forward to seeing you soon.